Virtual Trainings with Institute for Childhood Preparedness

De-Escalation Techniques

Zoom link will be sent to registered attendees the day before the training.

Description:

As you have no doubt experienced, tensions are running high. Now, more than ever, it is important to be proactive and 'lower the temperature' to prevent situations from escalating. In this course, we examine real world incidents and discuss proven techniques to help prevent unnecessarily escalating a situation.

Learning Goals and Objectives:

• Define the do's and don’ts of dealing with an emotionally charged situation
• Discuss the importance of body language
• Explain the key elements of effective messaging
• Define “verbal de-escalation”
• Discuss a scenario where you may need to use verbal de-escalation
• Explain how internal code words may help de-escalate a situation

KHSA’s Refund Policy:   There will be no refunds for this session; however, a program may substitute another person for the original ticket holder.   Please contact us if you need to substitute a new attendee for a registered attendee.   

Recordings:  This session will not be recorded.